How long will it take to receive my bracelets?
Please allow 7 - 10 business days for your bracelets to be made and posted. During peak sale periods this may be extended to 14 business days.
If Express Shipping is selected, this will not speed up the production time.

Express Shipping+Rush Order will ensure your bracelet is made and posted within 2 business days.


How will my order come packaged?
Luniva Collection strives to be as environmentally friendly and waste free as possible. Your beaded treasures will arrive in a soft velvet pouch which can be used to store and protect your jewellery.
Typically all bracelets will be posted in one pouch. 
You will also receive our business card with care instructions and social media details.
Gift boxes are free for orders over $150 or can be purchased for $8.
If you would like your order gift wrapped or need additional jewellery pouches, please select these options under Gifting. Your order will be beautifully wrapped with paper and ribbon. Perfect for gift giving.

Can I pick up instead of having my order posted?
Yes, free local pick up is currently available from Coburg North 3058, Melbourne upon request.

Are the bracelets suitable for children?
Luniva Collection does offer child sizing. Child bracelets are made to 14cm so will fit wrists which measure up to 13cm. This will typically fit up to a 10 year old. 
Although please keep in mind, our bracelets are beautiful but they do pose a safety hazard!
- not recommended for children aged 3 and under or teething toddlers.
- always supervise whilst bracelets are being worn & remove if child is unattended, even if only for a short time.
- always remove before sleeping day or night.
- only intended for infants/babies as keep sake items.

How do I look after my Luniva bracelets?
Always roll bracelets on and off the wrist, never pull or stretch.
Wipe occasionally with a soft cloth and store in a jewellery pouch.
The 14k Rose/Gold Filled and Sterling Silver beads are water proof and tarnish resistant. If wearing in the ocean or chlorine, please wipe clean as soon as possible or the bracelets will loose their shine.
Letter beads are subject to fading, especially the White with Gold letters. 

How do I know which size to order?
The best way to ensure your bracelet is the perfect fit is to measure your wrist tightly around the wrist bone and add 1cm.
If you are purchasing as a gift and are unsure, select medium as this size will fit most.
I am also happy to make custom sizing at no additional fee. 

How many letters can I have on the bracelets?
There is no limit! You can have as many letter beads as you like.
For children, the maximum amount we suggest is 6 letters. 

What letter bead options do you have?
White beads with black letters A - Z, 0 - 9, heart and star emoji, zodiac signs
Black beads with white letters A - Z, heart emoji
White beads with rainbow letters A - Z, heart emoji
Clear beads with white letters A - Z, heart emoji
White beads with gold letters A - Z, heart and star emoji*
Mother of Pearl Shell with Gold Initials

*White beads with gold letters are subject to fading. No returns or refunds if fading occurs.

Tell us about the products you use…
The Luniva range is made with high quality 14k Gold Filled, 14k Rose Gold Filled and Sterling Silver. These are all water proof, hypoallergenic and tarnish resistant.

We mix these with genuine Swarovski crystals, fresh water pearls, semi precious stones and healing crystals. If your bracelet contains any of these beautiful beads, it is best to avoid them from exposure to liquids, lotions and potions.

All beads are lead, copper and nickle free, which means they will not turn green or cause irritation or allergic reaction.

Bracelets are strung on USA industrial strength stretch cord. 

Do you accept returns or offer refunds?
As all bracelets are made to order returns or refunds are not accepted. However if you are unhappy with your order please email so we can fix the problem for you. 

My bracelet is too tight/loose - Can you resize it?
To avoid this please measure the size of your wrist. Re-stringing of bracelets and rings will come at a fee plus return shipping at your expense.
There is strictly no resizing of anklets.
Please email hello@lunivacollection.com if you require this service.

My bracelet string snapped - Can it be fixed?
Remember that the bracelets are stretchy but if pulled too hard can break. Re-stringing will come at a fee plus return shipping at your expense. Please email hello@lunivacollection.com if you require this service.

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